Oct 10, 2023 | All Members
In a previous Newsletter we reported that the newly appointed Customer Channels, Managing Director, Mark Steel, was using old style sales language in his meetings with managers. On a call to branch managers he talked about “product sales”, “product holdings”, “product...
Oct 6, 2023 | All Members, Pay
Members won’t be be fooled by the headline figures produced by Lloyds and their in-house staff unions. They’ve seen it all before. It was a pay squeeze last year and that’s set to continue for the next two years for many Lloyds staff. The bank’s two-year pay deal...
Oct 2, 2023 | All Members
Lloyds’ branch networks are under immense pressure. A combination of complicated systems and products, too few staff, superficial training, inexperience and managers being stretched far too thinly across groups of branches means inevitably that mistakes are...
Sep 14, 2023 | All Members
Yesterday, Lloyds announced that it plans to move all MaPAs to shift working from January 2024. The Bank states that there is a demand it cannot currently meet outside the usual Monday to Friday 9a.m. to 5p.m. bandwidth and it wants to increase availability for...
Sep 11, 2023 | All Members, Letters
Latest News Branch Network Creaking Under Pressure 2nd October 2023 Bank Announces Shift Working Plans For MaPAs 14th September 2023 Letter To MPs Regarding Offshoring IT 11th September 2023 Pension Surpluses Up For Grabs? 4th September 2023 Sales Management In...
Sep 4, 2023 | All Members, Pensions
Lloyds Banking Group and other listed companies could be allowed to extract as much as £50 billion from their pension schemes under radical plans set out by the Chancellor in his recent Mansion House speech. One of the central ideas floated by the Chancellor is to...
