Nov 16, 2023 | All Members, Pensions
The Net Promoter Score or NPS, which is used by the largest companies in the world including Lloyds Banking Group, measures customer experience by asking one question: ‘How likely would you be to recommend brand/product/service to a friend or other colleague?’ Answers...
Nov 15, 2023 | All Members
Lloyds Banking Group issued a mass notification notice to all staff working in 125 London Wall at 6.41pm last night. It said: “LBG Group Alert – The landlord of 125 London Wall has completed a Fire Evacuation Test of the building today; as tenants we are...
Oct 12, 2023 | All Members
It’s stating the obvious to say that over the last 30 years the workplace has changed dramatically through a combination of technology and much different employer and employee attitudes. One of the areas affected most has been what used to be personnel, now human...
Oct 10, 2023 | All Members
In a previous Newsletter we reported that the newly appointed Customer Channels, Managing Director, Mark Steel, was using old style sales language in his meetings with managers. On a call to branch managers he talked about “product sales”, “product holdings”, “product...
Oct 6, 2023 | All Members, Pay
Members won’t be be fooled by the headline figures produced by Lloyds and their in-house staff unions. They’ve seen it all before. It was a pay squeeze last year and that’s set to continue for the next two years for many Lloyds staff. The bank’s two-year pay deal...
Oct 2, 2023 | All Members
Lloyds’ branch networks are under immense pressure. A combination of complicated systems and products, too few staff, superficial training, inexperience and managers being stretched far too thinly across groups of branches means inevitably that mistakes are...
