Newsletters From BTU
Major IT Service Level Problems
In a recent call to staff, Mr Ron van Kemenade, Group Chief Operating Officer, Lloyds Banking Group (LBG) admitted that IT service levels for customers had been degraded with more service outages and all performance indicators pointing in the wrong direction. He said...
Your Tomorrow – Why Now?
Lloyds Banking Group is proposing to move 108,393 members of Your Tomorrow pension scheme to the Scottish Widows Master Trust effective from the early part of next year. The transfer of £4.8 billion of member assets in the Your Tomorrow pension scheme will take place...
The Good, The Bad & The Ugly
The idea of rewarding staff based on their skills whilst encouraging them to develop their abilities and expertise sounds appealing in theory, but it’s bound to fail. Why? Quite simply: cost. Lloyds is not going to allow all staff to progress to the higher skill...
Dashboards Must Go – Now!
It’s clear from our survey results that the use of dashboards in Lloyds Banking Group is driving the wrong kind of behaviours and they must be scrapped immediately. Introducing skill based pay for grades A + B staff is only going to increase the pressure to deliver...
Letter To MPs Regarding The Government’s Crime And Policing Bill
Abusive Customers
One of the provisions of the Employment Rights Bill - which is currently working its way through the parliamentary process - is protecting employees from third-party harassment. Now some commentators and politicians have sought to argue that third-party harassment...
Another 500 Redundancies
Another day, another redundancy announcement. Lloyds has announced that it’s making 500 redundancies in the following areas: Customer Relationships (Fraud & Disputes, Resolutions and Customer Financial Assistance) Group Chief Operating Office Chief Technology...
Charlie Sees Red
It’s taken an email from one father to another for Lloyds Banking Group to finally tackle the old-style sales practices that are now increasingly commonplace in Consumer Growth. We’ve been talking about these sales practices for years. Lloyds Banking Group is an...
Stop the Whining
Accord and Unite have issued a joint statement whining on about how Lloyds making changes to the “Back to Your Best” policy. Sharon Doherty, Chief People and Places Officer, must be quaking in her Dr Martens at the thought of such a joint statement. The changes being...
Is Greed Good?
It seems that the person with the largest basic pay increase in Lloyds this year will be Mr. Charlie Nunn. No, not the Charlie Nunn who works at the Lloyds branch in Bedale, North Yorkshire. but the tie-less hipster who works in Gresham Street. Mr Nunn’s basic salary...
BTU Newsletters
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