Nov 2, 2023 | Pensioner Members
The Net Promoter Score or NPS, which is used by the largest companies in the world including Lloyds Banking Group, measures customer experience by asking one question: ‘How likely would you be to recommend brand/product/service to a friend or other colleague?’ Answers...
Oct 27, 2023 | Pensioner Members
Many retired members who value their Lloyds and Halifax passbook accounts have asked whether they can challenge the Bank’s decision to withdraw their accounts. Members will recall that in an earlier Newsletter we reported that Lloyds was planning to get rid of 3.1...
