You’re Being Recorded

PBAs, like their Mortgage and Protection Adviser colleagues, are now recording all their interviews with customers. Line managers can review those recordings 45 minutes after the interview has been completed. Now, the Bank will argue that recording interviews protects...

The Methods of Equalisation

How to achieve pension equality, if that is what is required, is the most complex question raised in the proceedings and the one that’s taken up much of the Court’s time The actuaries and lawyers have identified four possible methods, three of which have possible...

GMP & The Government

The case is going as we expected and there have been no surprises. Many members have asked why the Department of Work and Pension (DWP) and HM Treasury (HMT) are involved in the case. The Government applied, very late in the day, to intervene in the proceedings. They...

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