Contacting Customers

Apr 23, 2021 | All Members

We understand the bank’s desire to get customers visiting branches again. It’s in everyone’s interest for branches to get back to pre-pandemic footfall levels. However, that must be achieved in the right way. Members are telling us they are being told to telephone...

Legal Action Over Inflation Change

Apr 16, 2021 | All Members, Pensions

In previous Newsletters we reported that tens of thousands of Lloyds staff would see their pension benefits reduce because of the changes to way pension increases would be calculated in future. Trustees of the BT, Ford and Marks and Spencer pension schemes have a...

Charlie’s Bazaar

Apr 9, 2021 | All Members

During a recent ‘Town Hall meeting’, Mr. Robin Budenberg, the new Chairman of Lloyds Banking Group, said the bank would be offering a range of non-financial services products to customers in future. Mr. Budenberg declined to give examples of the products Lloyds would...

The Ides of March

Mar 30, 2021 | All Members, Executive Pay

This should have been the week when Lloyds staff received their bonuses. A few days ago, the bank published the 2021 share awards for senior executives. The top 8 executives were awarded bonuses worth £4,125,467. The exact payment for each executive is set out in the...

Back To Normality In Lloyds?

Mar 25, 2021 | All Members

According to the Office for National Statistics 53% of workers travelled to their place of work last week. The expectation is that will steadily increase after the Easter holidays. The boss of Goldman Sachs, David Solomon, said that working from home is not the “new...

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