Letter To Ben Taylor

Sep 19, 2018 | All Members

BTU recently sent the below letter to Ben Taylor. Please click this text to view a PDF copy of the letter. Latest News Retail Redundancies – Guidance 16th February 2021 Retail Banking Redundancies 11th February 2021 Leadership Get New Social Media Guidance 9th...

Letter To Antonio Horta-Osorio

Sep 19, 2018 | All Members

BTU recently sent the below letter to Antonio Horta-Osorio. Please click this text to view a PDF copy of the letter. Latest News Retail Redundancies – Guidance 16th February 2021 Retail Banking Redundancies 11th February 2021 Leadership Get New Social Media...

Recording Meetings – Lloyds Behaving Like Big Brother

Sep 6, 2018 | News Items

According to an article in This Is Money, an anonymous member of staff has accused Lloyds of behaving like Big Brother. This was in response to the Bank’s new policy of recording staff interviews with customers. According to this member of staff, conversations with...

Union Lodges Complaint With Commissioner

Aug 23, 2018 | All Members

The Union has lodged an official complaint with the Information Commissioner over the FCA’s refusal to answer questions about Lloyds Banking Group’s implementation of overdraft charges for customers and staff earlier this year. In a letter to Mr Andrew Bailey, dated...

You’re Being Recorded

Aug 9, 2018 | All Members

PBAs, like their Mortgage and Protection Adviser colleagues, are now recording all their interviews with customers. Line managers can review those recordings 45 minutes after the interview has been completed. Now, the Bank will argue that recording interviews protects...

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