Oct 20, 2025 | All Members, Pensions
In the past we’ve highlighted several individual cases of members grappling with Willis Towers Watson (WTW) to get answers to straightforward questions or queries resolved quickly. In all cases the problems have been created by WTW in the first place. Emails and...
Oct 17, 2025 | All Members, Pensions
Many members regularly get early retirement pension quotations so they can keep track of their pension benefits. Willis Towers Watson (WTW), who are responsible for administering the pension schemes on behalf of the Trustee, changed the way those early retirement...
Jun 24, 2025 | All Members, Pensions
Lloyds Banking Group is proposing to move 108,393 members of Your Tomorrow pension scheme to the Scottish Widows Master Trust effective from the early part of next year. The transfer of £4.8 billion of member assets in the Your Tomorrow pension scheme will take place...
Jun 25, 2024 | All Members, Pensions
The new sales dashboards for individual members of staff are just a few weeks old but what’s crystal clear is that staff are now being manged exclusively according to their sales data. Unfortunately, it’s only going to get worse for members. We said that the...
Jun 7, 2024 | All Members, Pensions
Having asked members of the pension scheme what they thought about the service being provided by Willis Towers Watson (WTW), who get paid millions for administering the Lloyds pension schemes, the Trustee has decided not to give members the results! That’s not what...
Mar 25, 2024 | All Members, Pensions
We’ve been saying for months that Willis Towers Watson’s level of customer service is woeful. Members have complained about not being able to get through to WTW or not having letters answered. We wrote to Mr Harry Baines, Chairman of the Trustee Board, who also never...
