Jun 25, 2024 | All Members, Pensions
The new sales dashboards for individual members of staff are just a few weeks old but what’s crystal clear is that staff are now being manged exclusively according to their sales data. Unfortunately, it’s only going to get worse for members. We said that the...
Jun 7, 2024 | All Members, Pensions
Having asked members of the pension scheme what they thought about the service being provided by Willis Towers Watson (WTW), who get paid millions for administering the Lloyds pension schemes, the Trustee has decided not to give members the results! That’s not what...
Mar 25, 2024 | All Members, Pensions
We’ve been saying for months that Willis Towers Watson’s level of customer service is woeful. Members have complained about not being able to get through to WTW or not having letters answered. We wrote to Mr Harry Baines, Chairman of the Trustee Board, who also never...
Nov 16, 2023 | All Members, Pensions
The Net Promoter Score or NPS, which is used by the largest companies in the world including Lloyds Banking Group, measures customer experience by asking one question: ‘How likely would you be to recommend brand/product/service to a friend or other colleague?’ Answers...
Sep 4, 2023 | All Members, Pensions
Lloyds Banking Group and other listed companies could be allowed to extract as much as £50 billion from their pension schemes under radical plans set out by the Chancellor in his recent Mansion House speech. One of the central ideas floated by the Chancellor is to...
May 4, 2023 | All Members, Pensions
Lloyds made a total of £2.2bn of pension scheme deficit reduction contributions in 2022. Those contributions were made to the group’s three main defined benefit (DB) pension schemes. Fixed deficit reduction contributions of £800m were paid in full during the first...
