Aug 9, 2018 | All Members
PBAs, like their Mortgage and Protection Adviser colleagues, are now recording all their interviews with customers. Line managers can review those recordings 45 minutes after the interview has been completed. Now, the Bank will argue that recording interviews protects...
Jul 14, 2018 | All Members, HBOS Reading Fraud
Please click this text to download a PDF version of the letter. Latest News Leadership Get New Social Media Guidance 9th February 2021 Future Pension Increases – Letter To Members And MPs 3rd February 2021 “Chopping & Changing Every Week Is Not On”, Jo 28th...
Jun 28, 2018 | All Members, HBOS Reading Fraud
It reads like a John Grisham novel! An internal Lloyds Banking Group report called “ Project Lord Turnbull Report” was published on Tuesday and alleges serious misconduct by the Bank over the handling and disclosure of fraud on an industrial scale at the HBOS Reading...
Jun 20, 2018 | All Members
Today the Bank announced a further round of job cuts across the Group with the loss of another 450 jobs. The jobs that will be going are in Commercial Banking, Group Finance, Group Services, Retail, Retail Legal and Transformation. These job losses will have been...
Jun 19, 2018 | All Members
In 1990 Nelson Mandela was released from prison after 27 years of incarceration and later that year the Berlin Wall was torn down. Two historic moments that reverberated around the world. In the staid world of pensions something just as dramatic happened: the...
May 3, 2017 | All Members
Please click this text to see the PDF report. Latest News Retail Redundancies – Guidance 16th February 2021 Retail Banking Redundancies 11th February 2021 Leadership Get New Social Media Guidance 9th February 2021 Future Pension Increases – Letter To Members And...
