Lloyds Sales Culture – 2019

In a recent article on the PPI mis-selling scandal, the Financial Times quoted from an unnamed Lloyds seller who was working in the bank when PPI was being sold. The article says: “When Mathew started working for one of the UK’s biggest banks in the late 1990s, he...

The Surveys That Changed The World!

It was us. We did it. We boosted the UK economy to the tune of £48 billion (cost to date of the payment protection mis-selling scandal) and that had a greater impact than the Bank of England’s quantitative easing (QE) programme according to many economists. It was a...

Saving Money Or The Environment?

Let’s be clear, changing the company car scheme is not about saving the environment, it’s about saving money. When all’s said and done, the bank will save more money from forcing eligible employees to take the allowance, be that consolidated into basic pay or not,...

“Bumps In The Road” At Schroders

Members have been telling us for weeks that issues with the Benchmark system are seriously affecting their ability to offer customers a great service. These system problems are not “bumps in the road”, which sounds like a rather cack-handed attempt by senior...

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