Treating Vulnerable Customers Fairly?

The real economic consequences of the Covid-19 pandemic on individuals will only become apparent once the Government’s furlough schemes and support for the self-employed come to an end. More than 12 million workers are being supported by those schemes. Economists are...

Lloyds Working From Home Survey

Please click here to see the survey. Latest News Recording Telephone Calls 17th February 2021 Retail Redundancies – Guidance 16th February 2021 Retail Banking Redundancies 11th February 2021 Leadership Get New Social Media Guidance 9th February 2021 Future...

No Going Back – The New Reality

Crisis can be an opportunity for change. Our survey results show that Lloyds should embrace that change when it comes to the future of home working post Covid-19. As this crisis scythes through the economy, many organisations will be looking to save costs. In Lloyds,...

Bank Responds To Union’s Campaign

Following the union’s campaign for a recognition award for branch managers working on the frontline, Lloyds has announced today that grades D – F frontline staff will get an extra day off, either on a Friday or Monday, and will be able to get a family takeaway over...

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