Feb 17, 2021 | All Members
We understand from members that the bank is now saying that all outbound telephone calls made by MaPAs should be recorded. It says: “MCI should now be used to record all outbound customer interactions”. We understand why the bank is recording the calls but why are...
Feb 16, 2021 | All Members
Last week the bank announced that all staff in grades C to G in branch management and area office teams could either opt to remain with the business or opt to leave the bank on the agreed redundancy terms. Many members have already contacted the union to discuss their...
Feb 11, 2021 | All Members
The bank has said that all staff in grades C to G in branch management and area officer teams can either opt to remain with the business or opt to be considered for leaving the bank on the agreed redundancy terms. The bank has said this is a “slightly different...
Feb 9, 2021 | All Members
Lloyds has just issued guidance to senior managers on the use of social media. That guidance is supposed to be shared with Lloyds staff. In the guidance Lloyds says that staff shouldn’t post anything on any social media sites if it’s possible that someone, somewhere...
Feb 3, 2021 | All Members, Letters, Pensions
The Union has sent the below letter to members asking them to write to their MP. Latest News Future Pension Increases – Letter To Members And MPs 3rd February 2021 “Chopping & Changing Every Week Is Not On”, Jo 28th January 2021 Will It Ever End? 27th January...
Jan 28, 2021 | All Members, COVID-19
That’s the feedback we’ve received from a member of staff on hearing the bank’s latest announcement. We understand that both Accord and Unite have agreed that all Lloyds branch staff will be required to stay behind until 4.30 pm to help out with customer calls. Only a...
