Mar 2, 2021 | All Members
In a startling revelation the in-house staff union, Accord, has admitted that it was not told about the bank’s decision to force MaPAs to secretly record all telephone calls without telling customers, in breach GDPR regulations. It’s difficult to know where to begin...
Feb 24, 2021 | All Members
It always in the fine print. So, Lloyds staff got no bonuses for 2020 despite the bank making a pre-tax profit of £1.2bn. The bank says that staff didn’t get GPR awards because Lloyds didn’t hit its underlying profit target for 2020. Now, Mr. Horta-Osorio was awarded...
Feb 23, 2021 | All Members
The bank will announce its results for 2020 on Wednesday. It will also provide details of its recognition shares for staff. Members shouldn’t get too excited because the value of those shares is not going to cover the loss of the Group Performance Shares Awards for...
Feb 22, 2021 | All Members
The Information Commissioner’s Office has confirmed to the union that customers do need to be informed if telephone calls are being recorded by the bank regardless of the reasons for those recordings. It falls under ‘Principle (a): Lawfulness, fairness and...
Feb 17, 2021 | All Members
We understand from members that the bank is now saying that all outbound telephone calls made by MaPAs should be recorded. It says: “MCI should now be used to record all outbound customer interactions”. We understand why the bank is recording the calls but why are...
Feb 16, 2021 | All Members
Last week the bank announced that all staff in grades C to G in branch management and area office teams could either opt to remain with the business or opt to leave the bank on the agreed redundancy terms. Many members have already contacted the union to discuss their...
