Dashboards Must Go – Now!

Jun 9, 2025 | All Members

It’s clear from our survey results that the use of dashboards in Lloyds Banking Group is driving the wrong kind of behaviours and they must be scrapped immediately. Introducing skill based pay for grades A + B staff is only going to increase the pressure to deliver...

Abusive Customers

May 13, 2025 | All Members

One of the provisions of the Employment Rights Bill – which is currently working its way through the parliamentary process – is protecting employees from third-party harassment. Now some commentators and politicians have sought to argue that third-party...

Another 500 Redundancies

May 6, 2025 | All Members, Redundancies

Another day, another redundancy announcement. Lloyds has announced that it’s making 500 redundancies in the following areas:   Customer Relationships (Fraud & Disputes, Resolutions and Customer Financial Assistance) Group Chief Operating Office Chief Technology...

Charlie Sees Red

Mar 27, 2025 | All Members

It’s taken an email from one father to another for Lloyds Banking Group to finally tackle the old-style sales practices that are now increasingly commonplace in Consumer Growth. We’ve been talking about these sales practices for years. Lloyds Banking Group is an...

Stop the Whining

Mar 26, 2025 | All Members

Accord and Unite have issued a joint statement whining on about how Lloyds making changes to the “Back to Your Best” policy. Sharon Doherty, Chief People and Places Officer, must be quaking in her Dr Martens at the thought of such a joint statement. The changes being...

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