Sep 16, 2025 | All Members
The Background One of the realities of management is that there are very few new ideas. Top managers in organisations either bring with them what they learned (good and bad) in other organisations, such as offshoring and outsourcing, or re-hash other people’s ideas,...
Sep 5, 2025 | All Members
Our Newsletter yesterday on the Bank’s plan to axe thousands of jobs using ranking and yanking – which we’d been told about from well-placed sources who attended a senior executive meeting with Charlie Nunn and Sharon Doherty – was covered extensively in the Financial...
Sep 4, 2025 | All Members
What makes a high performing organisation was discussed at a recent meeting of directors and senior executives from Lloyds Banking Group. We understand from numerous sources that Sharon Doherty, Chief People and Places Officer, said in high performing organisations...
Jul 31, 2025 | All Members
All Lloyds Call Centres could be closed in the next 5 years because of artificial intelligence (AI) according to Mr. Rohit Dhawan, Director of AI and Advanced Analytics, Lloyds Banking Group. Speaking at a conference on AI in London a few weeks ago, Mr. Dhawan said:...
Jun 30, 2025 | All Members
In a recent call to staff, Mr Ron van Kemenade, Group Chief Operating Officer, Lloyds Banking Group (LBG) admitted that IT service levels for customers had been degraded with more service outages and all performance indicators pointing in the wrong direction. He said...
Jun 24, 2025 | All Members, Pensions
Lloyds Banking Group is proposing to move 108,393 members of Your Tomorrow pension scheme to the Scottish Widows Master Trust effective from the early part of next year. The transfer of £4.8 billion of member assets in the Your Tomorrow pension scheme will take place...
