The Good, The Bad & The Ugly

Jun 12, 2025 | All Members, Pay

The idea of rewarding staff based on their skills whilst encouraging them to develop their abilities and expertise sounds appealing in theory, but it’s bound to fail. Why? Quite simply: cost. Lloyds is not going to allow all staff to progress to the higher skill...

Dashboards Must Go – Now!

Jun 9, 2025 | All Members

It’s clear from our survey results that the use of dashboards in Lloyds Banking Group is driving the wrong kind of behaviours and they must be scrapped immediately. Introducing skill based pay for grades A + B staff is only going to increase the pressure to deliver...

Abusive Customers

May 13, 2025 | All Members

One of the provisions of the Employment Rights Bill – which is currently working its way through the parliamentary process – is protecting employees from third-party harassment. Now some commentators and politicians have sought to argue that third-party...

Another 500 Redundancies

May 6, 2025 | All Members, Redundancies

Another day, another redundancy announcement. Lloyds has announced that it’s making 500 redundancies in the following areas:   Customer Relationships (Fraud & Disputes, Resolutions and Customer Financial Assistance) Group Chief Operating Office Chief Technology...

Charlie Sees Red

Mar 27, 2025 | All Members

It’s taken an email from one father to another for Lloyds Banking Group to finally tackle the old-style sales practices that are now increasingly commonplace in Consumer Growth. We’ve been talking about these sales practices for years. Lloyds Banking Group is an...

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