It Wasn’t ‘Baldrick’!

Members in one area of Lloyds received an unsolicited email inviting them to participate in National Inclusion Week by attending a meeting to learn more about the LBG Inclusive Networks. However, instead of leaving it at that the author of the email unleashed the...

Performance Management

The Background One of the realities of management is that there are very few new ideas. Top managers in organisations either bring with them what they learned (good and bad) in other organisations, such as offshoring and outsourcing, or re-hash other people’s ideas,...

Missing The Bandwagon

Our Newsletter yesterday on the Bank’s plan to axe thousands of jobs using ranking and yanking – which we’d been told about from well-placed sources who attended a senior executive meeting with Charlie Nunn and Sharon Doherty – was covered extensively in the Financial...

Forced Yanking

What makes a high performing organisation was discussed at a recent meeting of directors and senior executives from Lloyds Banking Group. We understand from numerous sources that Sharon Doherty, Chief People and Places Officer, said in high performing organisations...

Call Centres To Close?

All Lloyds Call Centres could be closed in the next 5 years because of artificial intelligence (AI) according to Mr. Rohit Dhawan, Director of AI and Advanced Analytics, Lloyds Banking Group. Speaking at a conference on AI in London a few weeks ago, Mr. Dhawan said:...

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