Major IT Service Level Problems

Jun 30, 2025 | All Members

In a recent call to staff, Mr Ron van Kemenade, Group Chief Operating Officer, Lloyds Banking Group (LBG) admitted that IT service levels for customers had been degraded with more service outages and all performance indicators pointing in the wrong direction. He said...

Your Tomorrow – Why Now?

Jun 24, 2025 | All Members, Pensions

Lloyds Banking Group is proposing to move 108,393 members of Your Tomorrow pension scheme to the Scottish Widows Master Trust effective from the early part of next year. The transfer of £4.8 billion of member assets in the Your Tomorrow pension scheme will take place...

The Good, The Bad & The Ugly

Jun 12, 2025 | All Members, Pay

The idea of rewarding staff based on their skills whilst encouraging them to develop their abilities and expertise sounds appealing in theory, but it’s bound to fail. Why? Quite simply: cost. Lloyds is not going to allow all staff to progress to the higher skill...

Dashboards Must Go – Now!

Jun 9, 2025 | All Members

It’s clear from our survey results that the use of dashboards in Lloyds Banking Group is driving the wrong kind of behaviours and they must be scrapped immediately. Introducing skill based pay for grades A + B staff is only going to increase the pressure to deliver...

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