Nov 15, 2023 | All Members
Lloyds Banking Group issued a mass notification notice to all staff working in 125 London Wall at 6.41pm last night. It said: “LBG Group Alert – The landlord of 125 London Wall has completed a Fire Evacuation Test of the building today; as tenants we are...
Nov 2, 2023 | Pensioner Members
The Net Promoter Score or NPS, which is used by the largest companies in the world including Lloyds Banking Group, measures customer experience by asking one question: ‘How likely would you be to recommend brand/product/service to a friend or other colleague?’ Answers...
Oct 27, 2023 | Pensioner Members
Many retired members who value their Lloyds and Halifax passbook accounts have asked whether they can challenge the Bank’s decision to withdraw their accounts. Members will recall that in an earlier Newsletter we reported that Lloyds was planning to get rid of 3.1...
Oct 12, 2023 | All Members
It’s stating the obvious to say that over the last 30 years the workplace has changed dramatically through a combination of technology and much different employer and employee attitudes. One of the areas affected most has been what used to be personnel, now human...
Oct 10, 2023 | All Members
In a previous Newsletter we reported that the newly appointed Customer Channels, Managing Director, Mark Steel, was using old style sales language in his meetings with managers. On a call to branch managers he talked about “product sales”, “product holdings”, “product...
