Newsletters From BTU
We Only Need A Telephone!
The bank has released 1 million ‘reach out’ leads for customers who are over 70. Over the next few weeks Banking Consultants will be contacting those customers to see how they are coping in the current crisis. The bank says the calls are for customers to: “talk about...
More Freedom For Commercial Banking
According to the Government’s latest data just 1.4% (4,200 of 300,000 that have sought help online) of those businesses that enquired about the Coronavirus Business Interruption Scheme (CBILS) have been successful. Tens of thousands have made formal applications but...
We Are Not Working Together!
Before we get onto the substance of this Newsletter members will be aware that the in-house staff unions – Accord and Unite – have issued a joint statement with Antonio Horta-Osorio, Group Chief Executive, on COVID-19 and the bank’s response to the unfolding pandemic....
Covid-19 Survey
On Tuesday 14th we are going to carry out what I expect to be our last Covid-19 survey in Lloyds branches. The surveys so far, in which members have participated fully, have given us a chance to identify the key issues and problem areas and given members a voice that...
Pressure In Commercial Banking
Whilst the Government’s Coronavirus Business Interruption Loan (CBIL) scheme, which is worth £350bn, is welcome news for those businesses that might not be able to secure finance through their bank, the pressure placed on relationship managers to respond to customers’...
Branch Survey Results: Noticeable Improvements, Still More To Do
In summary: Since the start of this week (Monday 6th April 2020), 29% of respondents said more staff were being told to report for work than were needed to provide essential banking services to customers. 56% of respondents said that team-based shift working had not...
What’s Happening To Mortgage Advisers?
It’s the question that the bank’s senior management team has failed to address: why are MaPAs still working in branches when most, if not all of them, could quite easily be working from home? Why has the bank’s senior management team not put plans in place to enable...
Home Working: Check Your Home Insurance
Some insurers place restrictions on home insurance policies when it comes to working from home - you’re not necessarily covered automatically. In an article on Admiral’s website (published prior to the COVID-19 outbreak), it says: "Do I have to tell my insurer I work...
Important Advice For Home Workers
In most non-branch areas, Lloyds has done a good job of moving staff to home working. This has removed the obvious risk of coming into offices in higher risk areas such as London and Birmingham but there are some potential pitfalls of which members should be aware. If...
NBO Survey Feedback – No Real Surprises
In summary: 68% of respondents working from home, with the majority reporting that it’s working well. The majority of people working from home reported that senior managers have been entirely supportive. Of those not working from home: 40% said more staff had been...
BTU Newsletters
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