Newsletters From BTU
Lowest Engagement Score Since 2014
As we approach the end of another year, staff in Lloyds Banking Group are more disengaged from the business than they have been since 2014. Anyone who has seen Group Chief Executive Charlie Nunn’s interview entitled ‘A lifetime in banking’ at the Faculty of Economics,...
Have A Merry Christmas!
In the run-up to Christmas, Lloyds Banking Group thought it would be a good idea to tell 2,800 members of staff working in platform teams that they are being included in yet another selection exercise which could result in them being made redundant and their jobs...
Night Of The Long Knives?
According to leaked reports in the newspapers at the weekend, Lloyds will announce that it’s ‘reviewing’ 2,500 middle management roles. The implication of such a ‘review’ is that Lloyds is going to want to change the focus of certain roles. Lloyds has been briefing...
Are The Bank’s Policies Leading To More Abusive Customers?
Recently the Co-op said that urgent action was required to stem a “crime epidemic”. It said that anti-social behaviour and violence in its stores had almost doubled to 300,000 incidents this year. Now, we are not saying that Lloyds and Halifax staff working in...
Willis Towers Watson – The Worst Net Promoter Score Ever?
The Net Promoter Score or NPS, which is used by the largest companies in the world including Lloyds Banking Group, measures customer experience by asking one question: ‘How likely would you be to recommend brand/product/service to a friend or other colleague?’ Answers...
We Told You So!
Lloyds Banking Group issued a mass notification notice to all staff working in 125 London Wall at 6.41pm last night. It said: “LBG Group Alert - The landlord of 125 London Wall has completed a Fire Evacuation Test of the building today; as tenants we are currently...
Willis Towers Watson – The Worst Net Promoter Score Ever?
The Net Promoter Score or NPS, which is used by the largest companies in the world including Lloyds Banking Group, measures customer experience by asking one question: ‘How likely would you be to recommend brand/product/service to a friend or other colleague?’ Answers...
Passing The Book
Many retired members who value their Lloyds and Halifax passbook accounts have asked whether they can challenge the Bank’s decision to withdraw their accounts. Members will recall that in an earlier Newsletter we reported that Lloyds was planning to get rid of 3.1...
The Changing Face of Representation
It’s stating the obvious to say that over the last 30 years the workplace has changed dramatically through a combination of technology and much different employer and employee attitudes. One of the areas affected most has been what used to be personnel, now human...
Muscle Memory & Sales
In a previous Newsletter we reported that the newly appointed Customer Channels, Managing Director, Mark Steel, was using old style sales language in his meetings with managers. On a call to branch managers he talked about “product sales”, “product holdings”, “product...
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