Newsletters From BTU
Bank Breaches ICO Regulations
The Information Commissioner’s Office has confirmed to the union that customers do need to be informed if telephone calls are being recorded by the bank regardless of the reasons for those recordings. It falls under ‘Principle (a): Lawfulness, fairness and...
Recording Telephone Calls
We understand from members that the bank is now saying that all outbound telephone calls made by MaPAs should be recorded. It says: “MCI should now be used to record all outbound customer interactions”. We understand why the bank is recording the calls but why are...
Retail Redundancies – Guidance
Last week the bank announced that all staff in grades C to G in branch management and area office teams could either opt to remain with the business or opt to leave the bank on the agreed redundancy terms. Many members have already contacted the union to discuss their...
Retail Banking Redundancies
The bank has said that all staff in grades C to G in branch management and area officer teams can either opt to remain with the business or opt to be considered for leaving the bank on the agreed redundancy terms. The bank has said this is a “slightly different...
Leadership Get New Social Media Guidance
Lloyds has just issued guidance to senior managers on the use of social media. That guidance is supposed to be shared with Lloyds staff. In the guidance Lloyds says that staff shouldn’t post anything on any social media sites if it’s possible that someone, somewhere...
Future Pension Increases – Letter To Members And MPs
The Union has sent the below letter to members asking them to write to their MP.
“Chopping & Changing Every Week Is Not On”, Jo
That’s the feedback we’ve received from a member of staff on hearing the bank’s latest announcement. We understand that both Accord and Unite have agreed that all Lloyds branch staff will be required to stay behind until 4.30 pm to help out with customer calls. Only a...
Will It Ever End?
The pandemic is not just a financial disaster for many of course it’s a health and well-being crisis too. All our lives have been turned upside down since March last year, and that’s likely to continue well into this year. In a recent national survey 40% of...
Lloyds Working From Home Survey 2.0
A Step In The Right Direction, Jo
Lloyds has obviously listened to the concerns of BTU and its members and is planning to reduce the level of support offered to customers from Phase 4 to Phase 3 of its Covid-19 Strategy Scale. It’s a step in the right direction but the bank needs to go further. In a...
BTU Newsletters
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