Newsletters From BTU
Action This Day
Hundreds of thousands of pounds in value points are still waiting to be collected by members of staff with a little over a month to go before they are lost forever. In a previous email to members we reported that Lloyds would be moving its Game Changers Marketplace to...
Dealing With The Performance Management Offensive
Realism – The Starting Point We all need to be realistic about what’s going on in Lloyds! As top management in companies tend to do, the people behind the offensive against staff have come up with what probably seems a bright idea - pinching someone else’s discredited...
Freedom of Speech – It’s All Or Nothing
“Free speech”… “free speech”… “free speech”… the political debate on freedom of speech in both the UK and overseas is all over the news, politics and social media at the moment. Lloyds Bank’s decision to permit an obviously political set of statements in a recent...
It Wasn’t ‘Baldrick’!
Members in one area of Lloyds received an unsolicited email inviting them to participate in National Inclusion Week by attending a meeting to learn more about the LBG Inclusive Networks. However, instead of leaving it at that the author of the email unleashed the...
Performance Management
The Background One of the realities of management is that there are very few new ideas. Top managers in organisations either bring with them what they learned (good and bad) in other organisations, such as offshoring and outsourcing, or re-hash other people’s ideas,...
Missing The Bandwagon
Our Newsletter yesterday on the Bank’s plan to axe thousands of jobs using ranking and yanking – which we’d been told about from well-placed sources who attended a senior executive meeting with Charlie Nunn and Sharon Doherty – was covered extensively in the Financial...
Forced Yanking
What makes a high performing organisation was discussed at a recent meeting of directors and senior executives from Lloyds Banking Group. We understand from numerous sources that Sharon Doherty, Chief People and Places Officer, said in high performing organisations...
Call Centres To Close?
All Lloyds Call Centres could be closed in the next 5 years because of artificial intelligence (AI) according to Mr. Rohit Dhawan, Director of AI and Advanced Analytics, Lloyds Banking Group. Speaking at a conference on AI in London a few weeks ago, Mr. Dhawan said:...
Major IT Service Level Problems
In a recent call to staff, Mr Ron van Kemenade, Group Chief Operating Officer, Lloyds Banking Group (LBG) admitted that IT service levels for customers had been degraded with more service outages and all performance indicators pointing in the wrong direction. He said...
Your Tomorrow – Why Now?
Lloyds Banking Group is proposing to move 108,393 members of Your Tomorrow pension scheme to the Scottish Widows Master Trust effective from the early part of next year. The transfer of £4.8 billion of member assets in the Your Tomorrow pension scheme will take place...
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